Customer Service

08 9303 2733
service@keldan.com.au

Customer Service

Frequently Asked Questions

Q. What is your minimum order?

A. Normally about $150 + GST.  A smaller order may be possible in special circumstances. If this is an issue for you please contact us before placing your order.

 

Q. How long does delivery normally take after we place our order?

A. Depending on location Orders are normally processed and delivered to your door within 2 - 75 working days. Some remote locations may take a day or two longer. If you need the goods more urgently please contact us to discuss options.

 

Q. You are based in WA. Does that make freight expensive to the East? 

A. Definitely Not!

 Because most freight travels East – West we receive very competitive rates going back the other way. Plus we also subsidise our freight charges – and the more you order the less significant the freight costs will be to the total value of your order. We know it is really important to keep freight costs as low as possible and we are confident that you will find our freight charges will be less for comparable orders than from most other suppliers who may be geographically closer to you.

 

Q. I already have a number of suppliers who sell similar lines to you. So why should I order from your company?

A. This question always intrigues us. We invest heavily in product development and the majority of our product concepts and designs are exclusive to us. Sure there are a lot of suppliers selling pens, keyrings, magnets, money boxes etc but that is a bit like saying that there are a lot of companies selling cars and all cars are basically the same. The one thing cars have in common is that they all should get you from point A to B, but after this clearly the consumer starts to differentiate what features each car offers. The same principle applies to our product range. We develop our product concepts specifically for niche markets and some of our innovative novel concepts are patented. So you can be confident that your customers are seeing products that are creative, fresh and original. And your customers won’t find the same items in lots of stores close by to you – which can often be the problem with open mass market lines that are carried by a number of different suppliers.      

 

Q. I have several competitors close by. Will you also sell to them?

A. We believe it is better to build a strong relationship with a select group of loyal customers who are the right fit for our products, than trying to sell to everyone and anyone. So if you are committed to supporting and promoting our product range we will do our best to not sell the same items to another retailer nearby who you consider a direct competitor. Of course it may not always be immediately obvious to us who your direct competitors may be, so if this ever becomes an issue please contact us to discuss further.

 

Q. Do you exhibit at Gift Fairs?

A. Yes we exhibit at the two major GHA Gift Fair each year Sydney in February and Melbourne in August. Plus we periodically do some of the smaller shows in Sydney, Melbourne, Brisbane and Perth. Check out our Calendar of events for details on when we will next be exhibiting.  

 

Q. Do you have Agents?

A. Yes we do. Check out the CONTACT US section of the website for contact details of our Agent nearest to you. 

 

Q. Do you accept credit card payments?

A. Yes – Visa and Mastercard – and we don’t charge a surcharge.

 

Q. I am a new customer. Can I open a trading account straight away?

A. Normally we require payment up front for the first order from new customers. You may apply for a trading account after your first order and if approved your trading account will be available for future orders.  In special circumstances it may be possible to open an account for the first order so please contact us to discuss further if this is an issue for you.   

 

Payment Methods

Direct deposit – please contact us for bank account details.
Credit Cards - Visa, Mastercard and Bankcard.
Cheque
Direct deposit – please contact us for bank account details.

Credit Cards - Visa, Mastercard and Bankcard.

Cheque

Freight

Q. How long does delivery normally take after an order is placed?

A. Depending on location Orders are normally processed and delivered to your door within 2 - 6 working days. Some remote locations may take a day or two longer. If you need the goods more urgently please contact us to discuss options.
 
Q. We are based in WA. Does that make freight expensive to the East? 

A. Definitely Not!
Because most freight travels East – West we receive very competitive rates going back the other way. Plus we also subsidise our freight charges – and the more you order the less significant the freight costs will be to the total value of your order. We know it is really important to keep freight costs as low as possible and we are confident that you will find our freight charges will be less for comparable orders than from most other suppliers who may be geographically closer to you.
If our freight charges to your particular location are ever an inhibiting issue, please contact us and we will work with you to achieve a satisfactory solution.   

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